ServiceTitan doubled AI-product locations in a quarter -- and trades customers are paying for it
Fiscal Q2 earnings show Max, ServiceTitan's AI layer for HVAC, plumbing and electrical contractors, on pace for over 700 enrolled locations by fiscal year-end, alongside 21% revenue growth.
ServiceTitan reported fiscal second-quarter 2027 results on September 8, 2026: total revenue of $292.8 million, up 21% year over year, and non-GAAP free cash flow of $50.5 million, up from $34.3 million a year earlier. Gross transaction volume across the platform reached $26.8 billion. Co-founder and President Vahe Kuzoyan said the company "exceeded our goal of doubling Max locations during Q2" and now expects "over 700 enrolled Max locations" by fiscal year-end. Co-founder and CEO Ara Mahdessian credited the results to "delivering the Agentic Operating System to the Trades."
What Max actually is
ServiceTitan sells software to skilled-trades businesses -- HVAC, plumbing, electrical, and similar field-service contractors -- and Max is the AI layer it has built on top of that platform, folded into the company's self-described "Agentic Operating System" framing. The press release doesn't itemize what Max does location by location, but the metric ServiceTitan chose to headline -- enrolled locations, not just feature announcements -- is a real adoption number: trades businesses paying to run Max at a specific site, not a pilot count or a roadmap slide.
A data point for AI adoption outside tech
Trades contractors are about as far from Silicon Valley's usual AI early-adopter profile as an industry gets, which makes ServiceTitan's numbers a useful check on how AI spending is actually diffusing through the economy. A 21% revenue-growth SaaS vendor doubling paid AI-feature enrollment in a single quarter, in a customer base of electricians and plumbers, is a more concrete signal of real-world adoption than another hyperscaler capex projection -- it's businesses with thin margins choosing to pay for a specific AI product because it's doing something for them operationally, not just installing it to say they have it.