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Finding your customers' words in reviews and support emails

A playbook for pulling the exact phrases customers use from your reviews, support emails and survey answers with AI, checking every quote is real, and turning them into a message bank for headlines, ads and FAQs.

Playbook · 18 min · Members

What's inside
  • What you need
  • Step 1: collect and clean the text
  • Step 2: pull the phrases
  • Step 3: check every phrase is real
  • Step 4: count what comes up most
  • Step 5: build the message bank
  • Step 6: use it this week
  • Where this goes wrong
  • A worked example

All 56 pieces with AI Skills Academy · $49/mo

  • Every playbook, template, checklist and worksheet in the Library, and each new one as it's added
  • The full 30-lesson course, the Agent Authority Scanner and your evidence package
  • Six governed agents to download and run in Claude Code
Join · $49/moWhat's in the Academy

Cancel any time from the billing link in your receipt.

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