AI front desk v0.1.0 · Self-hosted

Every call, text, chat and email answered, and every callback kept.

Telamate is a front desk for a small business that runs on your own server. It answers customers on web chat, SMS, phone calls and email, keeps one record per person whichever channel they used, and turns “can someone call me back tomorrow?” into a callback on a queue your staff work through.

License

$49 one-time

One payment licenses Telamate for you or your business permanently, with no subscription. Your license ID and download link appear right after checkout and are emailed to you.

Buy a license · $49 one-time

Telamate's Today screen on demo data: open callbacks with Done and Snooze, conversations by day and channel, and busiest hours

What it does

Four channels, one thread

A customer texts, then calls, then emails. Telamate matches the phone number and address to the same contact and picks the conversation up where it left off. Web chat visitors get a record as soon as they share a phone or email.

Callbacks nobody has to type

“Call me back Thursday afternoon”, “try next week”, “I'll think about it”: the parser reads the intent and the time, fits it to your business hours, and puts it on the queue with the customer's own words as the reason. Urgent wording raises the priority.

Answers from what you tell it

Paste your hours, prices and FAQ, or point it at a page on your site. Replies come from the best-matching passages, and the assistant is told not to invent what your knowledge base doesn't say.

Staff can step in

Reply from the inbox and the message goes out on the customer's channel, SMS through Twilio, with delivery state shown.

Callbacks on your calendar

Every open callback is also a calendar event: subscribe to the feed from Google, Outlook or Apple Calendar.

It reports on itself

Conversations by channel and day, callbacks opened and closed, the share of inbound handled by the assistant, median reply time and your busiest hours.

The inbox

One thread per person across channels, with the open callback pinned at the top and staff replies going out on the customer's own channel.

Telamate's inbox on demo data: one customer's thread across channels with the open callback pinned at the top

Connect your channels

Web chat. One script tag on any page of your site.
SMS and voice. Point your Twilio number's webhooks at Telamate. On calls, the assistant answers, listens and replies turn by turn.
Email. Have your mail relay post inbound mail to Telamate with a shared secret.
The All Dash. Callbacks, conversations, contacts and daily counts appear on your All Dash board.

The assistant, your choice

Telamate runs on Claude, any OpenAI-compatible endpoint, or a local model through Ollama, chosen by which key you set. With no key at all it still runs, answering from your knowledge base and the callback parser alone. Model and Twilio usage are billed by those providers to your own accounts.

Install

One container, SQLite by default. Unzip the download, copy .env.example to .env, and run docker compose up --build. Load thirty days of demo data with TELAMATE_SEED=1 to look around first. Once you set a public URL so Twilio and the chat widget can reach it, Telamate won't start until its admin token and webhook secret are set, so a live front desk is never left open.

Telamate is made by Merit AC. Every use needs a license, covered in our terms. Questions: contact us.