Drafting customer support replies with AI
Set up a fact sheet, a drafting prompt and a send rule so an AI assistant drafts support replies from your own policies, and a person checks every one before it goes.
What's inside
- Step 1: write the fact sheet
- Step 2: set up the drafting prompt
- Step 3: the send rule
- Step 4: run it for two weeks
- A worked example
- What not to hand to the AI
All 44 pieces with AI Skills Academy · $49/mo
- Every playbook, template, checklist and worksheet in the Library, and each new one as it's added
- The full 30-lesson course, the Agent Authority Scanner and your evidence package
- Six governed agents to download and run in Claude Code